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"To Senor Mgmt and Bret Irvine:
I am from out of town (Morrison, CO), my wife and I had service done to both (2) bikes. The service rep was Cory Robinett. He truly understands customer service and is very responsive. He took care of us multiple times during the week. Please thank him,your service team and mechanics.
Great job!!! David and Kristy Robey"
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| By: David Morrison,CO |
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"I just wanted to thanks you for the excellent sales and staff on my purchase,this is the first harly davidson bike a have purchase stree glide I love this bike and have good support thanks again . willy "
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| By: guillermo glendale ,AZ |
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"I just wanted to Thank You for The Excellent Sales & Service Staff on My New Purchase. This is the 2nd Bike I have Purchased through You in 2 Years and have had Very Good Support. Thanks again.
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| By: Leroy Glendale,AZ |
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"From the time my wife walked me in the door to surprise me with a new bike to the time I drove away is still a big blurr. Everyone was incredible from the salesman to the final walk around I was treated like a KING. I have been in several lower quality foreign bike shops but never again will I waste my time. Im my opinion there is only 1 place to shop and this is it. You cannot go wrong here."
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| By: Richard Goodyear,AZ |
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"I am from Oswego, NY (upstate near Syracuse) working at Palo Verde nuclear plant and staying in Phoenix. I try to go to a Harley store wherever the road takes me to work and I am very impressed with the accessory selection at the Arrowhead store. I have actually been there several times during my stay and will return before my stay here is over. As of yet my husband and I do not own a bike but we will in the near future. Your staff is great and I appreciate all their assistance and friendliness! Keep up the good work!"
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| By: Nadine Oswego,NY |
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"By far this was the best vehicle dealer experience I've had in over 40 years of vehicle purchase experience.
Bill Brooks in sales, Frank Q. in service, Jim Adams in parts made my mc buying and customizing experience top shelf. Frank and Jim know that we will see much more of each other as we have even more fun further customizing my Fat Boy.
Because of my great experince at yoru dealership I now have a new line in my monthly budget titled Arrowhead Harley-Davidson (starting with the cam on Tuesday, September 11th, Frank). :)
Thank you Bill, Frank, Jim and Arrowhead Harley.
CC"
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| By: Charlie Peoria,AZ |
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"I just recently purchased a new street glide and I just wanted to say that it an awsome experience. I have owned several harley's over the years and purchased them at other dealers in the valley and this recent purchase was by far the best experience of buying a harley davidson. "
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| By: charles phoenix,AZ |
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"I just wanted to thank the staff at Arrowhead Harley for everything. I just recently purchased a "02" V-Rod & this bike is really sweet. The bike had everything that I could ever wanted. The salesman Brain Lowery was very knowledgeable & patient & he made my first Harley purchase a very pleasurable experience. I would also like to thank Larry Davies for his help with the finance & paperwork. Thanks for treating a brother like family. I would recommend this dealership to any, because the people are great & they rock! "
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| By: Adam Glendale,AZ |
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"I recently purchased my second new bike from your store and have had an overall good experience. I was able to locate the bike I wanted (Police model road king with laced wheels with the black paint) without having to custom order it and wait an eternity. The sales man (Bill ?) answered my questions with honesty and never "over-sold" me on anything. When I went to the parts counter and ordered an extensive list of parts and accessories, within a half hour of the stores closing time, I was not rushed or treated like I was a bother. My parts guy (Jim Adams?) was wonderful and answered my questions without making me feel stupid and seemed genuine in wanting me to be happy with the end product.
I can't say enough good things about Duane Rice and Larry in the finance department, as they have always treated me with respect and made sure that I got the best financing that I qualified for, without trying to pressure me into purchasing options that I did not need.
As for the service department, I brought my 2005 Soft Tail in to drop off for service on the day that I picked up my new Road King, and was unaware that I needed an appointmemt. The service adviser (Andrew?) explained to me, that he would be happy to help me, but that because I didn't have an appointment, the work would possibly take a little longer to complete. I was shocked when he called me back a few hours later to tell me my Soft Tail was completed and ready for pick up.
I have previously recommended this dealership to several prospective customers, and with this most recent purchase, will continue to do so.
Being willing to take care of previous customers goes a long way in my book toward getting my return service, and overall, I have not been let down yet by this dealership.
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| By: Jerry Phoenix,AZ |
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"I had an experience that far exceeded my expectations at Arrowhead. Frank Quinonez and the service department did a great job gettting me into a busy service schedule and getting me back on the road without missing a beat in my vacation plan. The backing mount inside the fairing on my 05 Screamin eagle Classic for the GPS broke and the part was not available so Frank and the crew made a replacement part using some other parts they were able to come up with. They squeezed me into a tight and busy service schedule and got my bike ready to go in a few hours. It was great to see a group work so hard to make my experience a great one. The dealership is outstanding as a whole. I have been riding 35+ years and have been in more dealerships than I can recall and this is one of the best I have seen.
Please let Frank know he is doing a great job and that I will be back to Arrowhead again as I am in Phoenix several times a year.
Thanks for doing a great job!
Dennis Moses"
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| By: Dennis Amarillo,TX |
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"It was a pleaseure doing business with Arrowhead. Our salesman, Bill Brooks, was knowledgable and patient. This was our first Harley and he helped direct us to the perfect bike.
The best part was when we rang the bell to announce another Harley rider had been added to the family. Everyone in the dealership cheered and clapped.
We truly feel we have become part of a new family and can't wait until the first ride!"
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| By: David Glendale,AZ |
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"I think that the dealership is great and the service dept. is outstanding. I tell all the other riders that I meet of it's support to all parties that either have questions or are looking to make a new purchase. I have visited other dealerships but this one is the one for me. Thanks for loyality to the HOG owners."
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| By: paul glendale,AZ |
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"We have been treated so great since our bike purchase and evey time we come in you greet us and help us with all our needs. Service dept has been great too! We enjoy riding with the chapter and participating in special events as well. We have had a great time living the Harley Lifestyle! We tell all our friends come buy at AHD, they treat you like family!"
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| By: Anonymous Phoenix,AZ |
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"Great dealership, I enjoy going down and spending time looking around and shopping. The staff is very frendly helpful don't mind spending time helping you. Thanks. "
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| By: James Goodyear,AZ |
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"I bought my Sportster in May of 06, Bought my Dyna in Feb 07.
The staff at this dealership is top notch. Between and May of 06 and March of 07 I have logged almost 15,000 miles. The staff has always been help and never tried to oversell anything. Great orginazation."
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| By: Mark Glendale,AZ |
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"one of the best buying experiances i have ever had"
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| By: jason peoria,AZ |
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"My wife and I bought 2 Sportsters from your dealership in October. We took the Riders Edge course there also. Our entire experience with Arrowhead Harley has been great. Everytime we walk into your dealership, we are always greeted with a smile and there is always someone there to give us their time to help us out no mater what what the question is.
The Riders Edge course was fun and both my wife and I learned alot of information that we would have never known if we didn't take the course. The instructers really knew what they were teaching.
I would recomend your dealership to anybody that I know!"
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| By: Guy Waddell,AZ |
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"Walked in found a sweet ride talked to the saleman, comfirned sales price went home to get the wife. She liked it a lot great color and a large comfortable seat is all she need to see. Signed the paperwork made the deal and off I was on my way home. The dealership treated us great, plus I got to keep my other Harley. Now I live in the world of NO down time, with Happy Trails ahead of us at all times. "
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| By: paul glendale,AZ |
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"I walked in on a Saturday, and by Sunday night I had one.
The experience was great, and my salesman was real helpful, and intuitive. "
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| By: Anonymous ,AZ |
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"I would just like to comment on my recent 10,000 mile service performed on my 04 Fatboy. I received top notch service and was delivered as promised. Chris the service manager is always a pleasure to deal with. I rate him #1 in my book. You guys keep up the great work and I will always be back and will always recommend Arrowhead service to my friends.
Thanks "
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| By: James Peoria,AZ |
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"I have wanted a Harley Davidson for a very long time. As a woman and a first time rider, I was treated extremely well and felt very comfortable. Bill Brown and Christian Howell showed me all of the different models and explained the options. I had a great experience and everyone at Arrowhead HD has helped me realize a dream. Thank you all so much."
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| By: Stephanie Phoenix,AZ |
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"As with my Cadillac automobile, since I pay a premium price for everything Harley, I expect only the best when it comes to courtesy, product knowledge, service, etc. and THAT IS EXACTLY WHAT I GET FROM ARROWHEAD HARLEY-DAVIDSON.
.....THE BEST EXPERIENCE POSSIBLE! "
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| By: Donald Phoenix,AZ |
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| By: Anonymous Goodyear,AZ |
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"I wanted to let the General Manager Brett Irvine know that the staff at Arrowhead Harley are the most professional, friendly, and down to earth people that I have encountered at a dealership. I want to especially commend Chris Gordon and Tom Webb for the service they gave me when I hit a rock and bent the front wheel and blew the front tire. I had an appointment to get the Screaming Eagle package installed, and was going to the dealership when the accident happened. Chris took the bike right in and Tom found the parts and the bike was completed. New wheel and tire, Screaming Eagle package, and a 2500 mile service check in about four hours, which is the best that I have been treated at any dealership here or the east coast where I moved from. I just want to say please commend those guys for me and keep doing what your doing it sure works for me."
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| By: David Goodyear ,AZ |
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"From the first time I walked in, to the final purchase, I have been very impressed with the no hassle and professionalism of the entire staff, from the sales person, to the finance manager, to the service department. Because of the awesome support both my wife and I experienced at A.H.D. I will recommend Arrowhead HD to all my jealous friends that are just "Still Looking".
Thanks again and Larry, thanks for taking the time to listen to my wife when she was buying it!!!!
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| By: J Peoria,AZ |
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"Just wanted to throw a compliment to Eric-sales mngr. Floyd service mngr. Tom Webb, parts. These individuals truly stand out as true assets to your company.All employees of Arrowhead Harley are very curtious an helpful, but these three guys Ive had several dealings with and have been a big help to me. Ive already had one friend buy a bike "cash", and will send others in as well. Keep up the good work and continue to thrive on customer satisfaction. " Dion "."
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| By: Dion El Mirage,AZ |
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"They helped me with the paperwork and my wife picked the bike. An FLHTCUI, blue and I knew I had to buy it when she petted it like a dog, saying "pretty color". That was in January 05 and we have logged over 3000 miles, been to Tucson, Sedona and never had a bad time with it. Stage one kit was a great move and the SE turn downs really let it move and sound great. Yeah, I am happy and more importantly my wife is."
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| By: Mark Glendale,AZ |
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"I bought a Beautiful Fatboy June 20th. I feel like the Queen of the Road on her. Everyone at Arrowhead made the experience as good a feeling as riding that beauty out the door and off to the sunset. Thank you so much."
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| By: Carolyn Phoenix,AZ |
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"I fell in love with the 15th Anniversary Fat Boy when I saw the picture on the national H-D website. Your dealership was the 5th place that I walked into on the same day. I wish it had been the first! Because it was the BEST! And it would have saved me a long day of traveling & haggling. A huge thanks to Brian Lowrey for being extremely professional and not treating me like a dumb female. It made my first H-D purchase a very pleasant one and I will not shop anywhere else from now on. "
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| By: Diane Phoenix,AZ |
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"Been moved to California. But haven't found a dealer here to match your complete staff there. You are the best in my book.
JC"
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| By: JC ,XX |
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"I had purchased a Harley Sporster1200 recently. I had called the following week, and talked to a gentleman named Al in parts, he answered all of my questions, and when I came in, I was greeted by the entire store, and met Al, and had a few more questions about items that I needed to purchase, as this was my first Harley ever. He took the time to answer everything, and even joined the Chapter that day. Thanks Arrowhead for making me feel at ease."
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| By: Wayne Phoenix,AZ |
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"I just moved to Phoenix from CA about 7 months ago and was a little surprised to find out I had to have my Bike Smogged. I took it to your dealership because it didn't pass the first time I took it in to be tested. I wanted to have your guys tune it in for me enough to pass the test, not only did you get it to pass smog, your team took it in and had the testing done and when I rode it home I found that it ran better than it has the whole time I've owned it. I am EXTREMELY happy with the results and feel management should walk into the back and give pats on the back to the whole service dept. As I'm sure your aware going to the dealer for service work can cost a little more than an independent shop, service isn't always what it should be, and wait times can be long, but in this case and with previous visits to your Store I have been happy and believe the saying "You get what you pay for" Finally applies where you guy's are concerned. I will be back whenever I need work done on my bike.
Thanks, Maverick"
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| By: Rick Phoenix,AZ |
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"The entire staff at Arrowhead Harley was very courteous and knowledgeable. It was a pleasure doing business with you. Scott Dierks helped me find the bike that was perfect for me (a first time female buyer). He took the time to answer all of my questions, and made suggestions of his own, which led me to purchase a 05 Dyna Super Glide Custom. I couldn't be happier. I will definately recommend Arrowhead Harley to my friends. "
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| By: Linda Glendale,AZ |
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"I like your web site and I find that it is pretty easy to go to different parts of your web site , and thank you for selling the best built bikes on the planet."
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| By: gary edward martin new westminster,BC |
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"The staff at Arrowhead HD were friendly and extremely helpful when I came in to purchase my first HD. My wife and I appreciated that we weren't being pressured and that everyone was willingly answering our multitude of questions.
Scott was our salesman and he was awesome. He actually listened and paid attention to what we were saying and what we were looking for. He steered us to an incredible 2001 Night Train and we immediately feel in love with it.
Dwayne was very informative and helpful with the financing and insurance stuff. He was very patient with me as I was chomping at the bit to get all the red tape out of the way and get that HOG on the road!
Overall it was a great first-time experience buying our HD and would recommend Arrowhead (and Scott) to anyone. Thanks Arrowhead for getting me set up!"
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| By: Eric Avondale,AZ |
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"I traded in my '02 FLHRC-I for an '05 FLHTCU-I in December. I was treated with courtesy and professionalism which exceeded my expectations.
I have to say that Tony and Larry in sales, and Steve and Al in parts were consummate gentlemen. Everyone involved was a pleasure to work with.
I have also used the services of your rental department. There too, my expectations were exceeded.
I will have no reservations in recommending your dealership to fellow riders, and will look to you for my future Harley needs.
Regards,
Sean W. Lawton"
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| By: Sean Peoria,AZ |
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"I worked with Kathy in apparel sales, she was awesome. I will purchase from you again. Thanks again, Cari S"
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| By: cari surprise,AZ |
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"It has been a pleasure dealing with Arrowhead Harley,the sales people,parts and service have been knowledgeable about the products they sale. A special thanks to (CISCO, FOR HELPING ME BUY THE CORRECT BIKE AND TOM WEBB FOR ORDERING THE RIGHT WHEELS, DISKS AND PULLEY. IT'S NICE TO GET EVERYTHING RIGHT THE FIRST TIME)."
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| By: Michael Peoria,AZ |
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"My thanks to floyd for restoring the power and the enjoyment of riding my 98 roadking. "
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| By: steve goodyear,AZ |
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"I showed up last Monday with no appointment and a good sized repair! My Road King was tapping and Knocking and turns out was in need of a cam bearing repair kit! I just wanted to take the time to say thanks to my service advisor Chris Gordon. I got my bike back in just a few days and running better than it ever has. Chris advised me on installing a Screaming Eagle cam and I am glad that I went with it. My ride is running quieter than it ever has, and she has some real get up and go now! Thanks again guys! I really appreciate your efforts and work!"
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| By: Jeff Phoenix,AZ |
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| Parts: |
N/A
|
|
|
|
|
|
